Consumer lawsuits are an increasingly important issue in Turkey. When consumers experience problems with the products and services they purchase, they can file a lawsuit to protect their consumer rights and to seek compensation where they are justified. In this article, we will discuss the consumer lawsuit processes in Turkey and the importance of attorney support.
Consumer Litigation Processes
Consumer Litigation Processes
- Complaint application: First of all, the consumer has to report his/her complaint about the problem by applying to consumer associations or Turkey İşbank Consumer Arbitration Committees.
- Decision of the Consumer Arbitration Committee: The Consumer Arbitration Committee evaluates the application and decides if a consensus cannot be reached between the parties. If the consumer is not satisfied with the decision of the Arbitration Committee, he can apply to the Consumer Court.
Application to the Consumer Court: The consumer can file a lawsuit with the support of a lawyer by applying to the Consumer Court. A petition is prepared and submitted to the court.
The Role and Importance of the Lawyer
In consumer cases, getting legal support is important for the process to progress quickly and effectively. Since lawyers are knowledgeable about consumer rights, they guide the litigation process and defend the consumer’s rights in the best possible way.
- Petition: At the beginning of the consumer lawsuit, your lawyer prepares the petition and submits it to the court. At this stage, your attorney determines the arguments that will best defend your consumer rights and adds them to the petition.
- Evidence collection: During the litigation process, your attorney collects evidence to support your consumer rights and presents it to the court. This evidence may be invoices, warranty documents, technical reports and other documents related to the product.
- Hearings and defense: In consumer litigation, your attorney attends hearings and defends in court on your behalf. Your lawyer’s experience and knowledge can positively influence the outcome of the case.
Decision and appeal: The court makes its decision after hearing the parties. If the decision is in favor of the consumer, proceedings are initiated for the compensation of the consumer’s loss. However, if the consumer or the defendant considers the decision to be unfair, they can appeal with the help of a lawyer.
Consumer Rights Lawyer Selection
Choosing a lawyer who specializes in consumer rights is important for the successful outcome of your case. When choosing your lawyer, you should pay attention to the following criteria:
- Experience and expertise: An experienced and expert lawyer in consumer rights will best assist you in the litigation process.
- Communication and information: It is important that your attorney provides you with regular information about the process and provides clear and understandable answers to your questions.
- Pricing: You should pay attention to the fact that the attorney fees are in line with the service quality and market conditions.
In conclusion, in order to be successful in consumer lawsuits in Turkey, you should know your consumer rights well and get support from an expert lawyer. In this way, you can protect your rights and be successful in your claims for compensation. Our law office in Istanbul aims to provide you with the best service with our lawyers who are experienced in consumer rights. You can learn more about consumer rights and litigation in the blog section on our website.
