The protection of consumers’ rights in Turkey has been strengthened considerably, especially with the regulations made in recent years. In this article, we will go into details to inform you about the laws that protect the rights of the consumer in Turkey and what rights you have under these laws.
Keywords: Consumer rights, Turkish laws, consumer protection, lawyer, law firm
Laws on Protection of Consumer Rights
The basic laws regarding the protection of consumer rights in Turkey are as follows:
- Turkish Code of Obligations: This law, which includes the provisions regarding the agreements between the seller and the consumer, forms the basis of the legal regulations that protect the rights of the consumer.
Law on Consumer - Protection: This law, which regulates consumer rights and how to protect these rights, is of great importance in terms of protecting consumer rights and preventing unfair practices against consumers.
Turkish Commercial Code: This law, which regulates the activities of commercial enterprises, includes provisions that consumers can refer to in their relations with commercial enterprises.
Scope of Consumer Rights and Related Legal Regulations
Within the scope of the laws protecting the rights of the consumers in Turkey, the basic rights of the consumers are as follows:
- Rights Arising from Defective Goods and Services: In case the purchased goods or services are defective, the consumer has the right to return the product, change it, request a discount from the price or terminate the contract.
- Pre-Contractual Information: Sellers or service providers have an obligation to provide pre-contractual information to consumers. This information covers topics such as product features, price, payment and delivery conditions.
- Right of Withdrawal: Consumers have the right to terminate the contract by sending the product back within 14 days in contracts made remotely (for example, in online shopping). During this period, the consumer can use his right of withdrawal without giving any reason.
- Resolution of Consumer Problems: Consumers have the right to apply to arbitration committees and consumer courts regarding the problems they experience. These mechanisms contribute to the effective protection of consumer rights and rapid resolution of disputes.
Rights Regarding Credit and Credit Cards: Regulations regarding credit and credit card applications for consumers contain important provisions to protect the rights of consumers. These provisions cover issues such as regulating credit card fees, limiting interest rates and restructuring that the consumer can apply in case of inability to pay his debts.
Ways to Protect Consumer Rights and the Role of Lawyers
In order to protect consumer rights, consumers must first be informed about the problems they experience and know their rights. At this point, law firms and lawyers have an important role. In order to protect consumer rights, lawyers contribute to the effective use of their rights by providing information and consultancy services to consumers regarding the problems they experience.
Conclusion:
The laws that protect the rights of the consumers in Turkey contribute to the solution of the problems experienced by the consumers by regulating the relations between the consumer, the seller and the service provider. In this context, the services provided by law offices and lawyers are of great importance in order to protect consumer rights and to resolve disputes quickly and effectively.
