When purchasing consumer products in Turkey, you have rights regarding return processes if the quality, suitability or not meeting your expectations of the product you purchased. In this article, we will cover the consumer product return processes in Turkey and the role played by lawyers in these processes.
Consumer Product Return Processes in Turkey
- Right of Withdrawal: Consumers in Turkey have the right to withdraw within 14 days for the products they purchase within the scope of distance sales agreements. During this period, you can return the product without giving any reason and without compensation.
- Defective Products: According to the Turkish Code of Obligations, if the product you purchased is found to be defective, you have the right to request replacement of the product, elimination of the defect, the right to withdraw from the contract or request a discount. In cases where the defect is not known to the seller, the return process must be initiated within 2 years.
Packaged Products: During the sale of packaged products in Turkey, it is obligatory for sellers to provide information such as the product’s expiration date or expiry date. If this information is incomplete or incorrect, consumers may return the product.
The Role of Lawyers in the Return Process
- Informing Rights: It is important for consumers to know what rights they have in return processes and how they should act. At this point, lawyers can help consumers take the right steps by explaining their rights and the process.
- Legal Support: Disputes and problems in return processes may require the support of a lawyer to defend the consumer’s rights. In particular, if the seller or manufacturer refuses to comply with the consumer’s demands, lawyers play an important role in the process.
Filing a Litigation: If the consumer has not been able to resolve their dispute with the seller or manufacturer, lawyers can defend their rights in court by filing a lawsuit on behalf of the consumer. Consumer Courts in Turkey have been established specifically to protect the rights of consumers and resolve disputes regarding return processes.
Tips for a Successful Result in Return Processes
- Review Return Policy: Before purchasing the product, carefully review the seller’s return policy. This will help you anticipate and resolve potential problems that may arise in the process.
- Maintain Product Condition: It is important that the product you wish to return is in its original packaging and in unused condition. By preserving the condition of the product, you can minimize the problems that may occur during the return process.
- Follow the Periods: Certain periods apply in return processes. By following these periods, you can use your rights on time and prevent problems that may occur in the processes.
- Keep Your Documents: By keeping the documents (invoice, warranty certificate, etc.) related to the product you purchased, you can easily access the information required in the return process and defend your rights more effectively by using these documents in legal processes.
In conclusion, consumer product return processes in Turkey are an important mechanism that protects the rights of consumers. In these processes, lawyers play an important role, contributing to the consumers’ defense of their rights and the best outcome of the processes. By knowing the return processes and your consumer rights, you can successfully solve the problems you have with the products you purchased.
